Customer satisfaction is of prime importance to us, and we provide you with a 100% money back guarantee.
If for any reason you are not satisfied with your order, you can return it to us, with an explanation as to why the product has failed to meet your expectations. We will refund the amount of your order, provided that you return at least 85% of the original item’s weight in original packaging. The original shipping fee may or may not be included in the refund based on assessment of the refund claim.
To qualify for the 100% satisfaction guarantee, you must advise us that you wish to return the products within 35 days of receiving your order. We will provide you with information about how to return your products. We will pay the return delivery cost. Should Australia Post be unsuccessful in contacting you after two attempts the collection request will be cancelled by Australia Post. Should you wish to re-lodge another collection attempt, a $6.83 re-lodgement fee will be incurred.
Refunds will appear in 2-3 business days (upon receipt of the returned product) to the same account from which the original payment was debited.
This satisfaction guarantee is in addition to your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’